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Our Customers

What our customers say about Asset Edge
Product is very good, particularly with managing maintenance on our State Road Network. It also proved very worth while after a flood where Council claimed for flood repairs under the natural disaster funding across our entire network. Support is also very good, requests are attended to promptly and appropriately.
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Andrew Kearins
Mid-Western Regional Council
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The software products have been built with flexibility for the organisation. The development of the products is done with considered consultation and delivered to all users in quick time. Using the software is intuitive and user friendly and above all - the after sales support is great.
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Chris McGrath
Maitland City Council
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I have found working with Asset Edge to be a great benefit to myself and Murrumbidgee Shire Council. When we carry out our asset inspection program we have been using Reflect to record our inspections, defects and repairs on our state roads as well as on local roads, footpaths and levee bank. With the reflect program being flexible Asset Edge and MSC have been able to develop a database which records our noxious weed inspections and weed infestation and information. This allows council to map out weed infestations and record what action has been taken to comply with noxious weed control. Using the software for these different inspection programs has helped the council have a well maintained defect register of its assets. We have found Asset edge to be very helpful and great to work with in developing the databases to suit the council’s needs and with any other problems we may incur.
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Steven Goodsall
Murrumbidgee Shire Council
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I have been involved with administrating and supporting Asset Edge products now for the last 6 years and really enjoy my part/involvement with their systems. The Reflect.NET system is constantly expanding at Cootamundra to include the maintenance of more and more types of Council assets. The systems are built to be useable in the field and provide simplicity where required and on the other hand, provide sophisticated reporting to fulfil the requests of management etc. CSC has just implemented Control and is looking forward to managing our Works projects in this software package, which provides a one-stop-shop for all of the projects reference information and providing a straight-forward data entry point for field staff. Really nice products, easy to maintain and great support and ongoing development.
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Matthew Thompson
Cootamundra-Gundagai Regional Council
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With regards to Council's use of Recover we found it to be an extremely effective way of recording storm damage to Council's Assets. The cost estimation feature was easy to use and allowed Council to submit storm damage costs in a format that was acceptable to RMS. The ability to collect all relevant field data using an android device and prepare cost estimates via the web version was also helpful.
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Bruce Anderson
Midcoast Council
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Gosford Council have been using Reflect since 2001 for the management of the RTA SIM contract and more recently the RMCC. Reflect provides us with all the information needed to meet the RTA RMCC reporting requirements in an easy to access format. Council recently decided to incorporate our local road network into Reflect and are finding it to be of benefit in the recording of inspections, defects and accomplishments. I have always found the support of the software from the Asset Edge Support Team to be of the best quality. The annual user conference is also of benefit for the exchange of ideas and updates of the software.
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Peter Starkey
Central Coast Council
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I love how simple Reflect is to use, it's flexible and easily customised to suit our requirements to manage our 12 local roads asset types. Reporting on data is quick and accurate. I value the working relationship that I have had with Asset Edge staff over many years and am grateful that they have implemented my requests to Reflect over this time.
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Christine Hanson
Midcoast Council
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We have Control, Reflect.NET and Recover software packages. These programs have been largely beneficial to the Council, particularly Reflect.NET. expectations, always addressing issues (usually our fault) in a timely manner. Reflect.NET has greatly increased efficiency, accuracy, and reliability of our maintenance and monitoring of the Kamilaroi Highway. We are currently looking at implementing this program to our local roads and aerodrome, for further asset monitoring. Asset Edge's technical support has exceeded
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Ben Bancroft
Liverpool Plains Shire Council
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Never had a help desk that actually helped before..... well done.
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Rob Bourchier
Somerset Regional Council
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Gwydir Shire have been using the Reflect System of logging defects and accomplishments on the main road network that it maintains under the RMCC system, for a few years now and I have found the system to be an excellent tool for this work and feel that it could be used on a far greater scale for similar situations on the Shire road network. The introduction of Vigil to the RMS (formerly RTA) allows them to monitor our shires progress and work without the need for copious quantities of paper passing back and forth.
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David Coulton, Technical Officer Works/Fleet Manager/LEMO
Gwydir Shire Council
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