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Our Customers

What our customers say about Asset Edge
Asset Edge is extremely professional when it comes to its software products. Council has been with Asset Edge for a number of years using Reflect and now Control software. I have found Asset Edge to be more than helpful in backing up their products 100%. Problems are sorted straight away with no hesitation and information is updated regularly to the user’s needs. Conferences are held annually to provide updates, training and feedback on improvements that may be useful for their software and users. Asset Edge software would have to be one of the easiest programs on the market to gather, store and report information.
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Richard Baxter
Gunnedah Shire Council
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Dungog Shire Council utilised the Recover android software to capture damage from the recent April 2015 storm. Council were very impressed with the quick response from your company’s Solutions Consultant Cindy McLucas in organising tablets and training to allow our staff to begin the extensive data capture process. Using this software on tablets or mobile phones was very easy, staff were able to navigate the software with a few hours training. The subsequent review of damage and costing of the remediation works was much easier than previous events where we relied on memories and a few photos to determine the damage cost. I would recommend this package to other Council’s prior to the next disaster event to allow quick responses and more accurate data pickup.
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Darren McKimm
Dungog Shire Council
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I have been involved with administrating and supporting Asset Edge products now for the last 6 years and really enjoy my part/involvement with their systems. The Reflect.NET system is constantly expanding at Cootamundra to include the maintenance of more and more types of Council assets. The systems are built to be useable in the field and provide simplicity where required and on the other hand, provide sophisticated reporting to fulfil the requests of management etc. CSC has just implemented Control and is looking forward to managing our Works projects in this software package, which provides a one-stop-shop for all of the projects reference information and providing a straight-forward data entry point for field staff. Really nice products, easy to maintain and great support and ongoing development.
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Matthew Thompson
Cootamundra-Gundagai Regional Council
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I have been using Reflect for approximately 10 years now and have always found it to be a logical system which has the provision for users to source the information quickly, using one screen without the need to scroll up or down. I particularly like the ability of the system to print maps showing the location of defects, which has been of great assistance to our work groups.
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Christine Steicke
Swan Hill Rural City Council
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Product is very good, particularly with managing maintenance on our State Road Network. It also proved very worth while after a flood where Council claimed for flood repairs under the natural disaster funding across our entire network. Support is also very good, requests are attended to promptly and appropriately.
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Andrew Kearins
Mid-Western Regional Council
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Gwydir Shire have been using the Reflect System of logging defects and accomplishments on the main road network that it maintains under the RMCC system, for a few years now and I have found the system to be an excellent tool for this work and feel that it could be used on a far greater scale for similar situations on the Shire road network. The introduction of Vigil to the RMS (formerly RTA) allows them to monitor our shires progress and work without the need for copious quantities of paper passing back and forth.
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David Coulton, Technical Officer Works/Fleet Manager/LEMO
Gwydir Shire Council
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Gosford Council have been using Reflect since 2001 for the management of the RTA SIM contract and more recently the RMCC. Reflect provides us with all the information needed to meet the RTA RMCC reporting requirements in an easy to access format. Council recently decided to incorporate our local road network into Reflect and are finding it to be of benefit in the recording of inspections, defects and accomplishments. I have always found the support of the software from the Asset Edge Support Team to be of the best quality. The annual user conference is also of benefit for the exchange of ideas and updates of the software.
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Peter Starkey
Central Coast Council
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Asset Edge provides programs written to meet the needs of the people that use them. They can do this because they have ensured they possess a comprehensive knowledge base and skill set within their ranks, with staff experienced in both ‘in-the-field’ asset maintenance and data management and programming. Also, the interface is similar in each of their applications, meaning staff are able to move easily between programs without extensive training.
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Helen Rooth
Muswellbrook Shire Council
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The software products have been built with flexibility for the organisation. The development of the products is done with considered consultation and delivered to all users in quick time. Using the software is intuitive and user friendly and above all - the after sales support is great.
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Chris McGrath
Maitland City Council
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Never had a help desk that actually helped before..... well done.
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Rob Bourchier
Somerset Regional Council
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